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Are you passionate about building meaningful relationships with both customers and colleagues?

We are seeking enthusiastic and driven Customer Consultants for an opportunity with a well-established organisation that has a new office in Bristol. In this role, you'll engage with customers, quickly assess their needs, and direct them to the right team or specialist for further support. If you have experience in customer service and a genuine desire to provide exceptional care, this could be the perfect fit for you.

This is a great opportunity for adaptable and motivated individuals to make a real difference by ensuring customers receive the protection and services they need.

The person...

• Strong interpersonal, communication, and organisational skills, with the ability to establish rapport and make a positive first impression.

• Experience in supporting new and existing customers with their financial and service needs across various channels, while delivering a top-tier customer experience.

• A keen eye for detail to ensure all calls and information are processed accurately and in line with relevant policies, procedures, and regulations.

• Confidence in identifying customer needs and communicating effectively.

• A genuine desire to help customers and meet business targets by achieving your KPIs.

• Proactive and organised, with the ability to manage your workload efficiently.

• A positive attitude that influences others by demonstrating core values and behaviours.

• Receptive to feedback and eager for continuous improvement.

• A willingness to share your skills and knowledge to empower others.

Want to know more? Get in touch!