Field Service Engineer

Location United Kingdom
Discipline: General Office
Job type: Permanent: Full Time
Salary: £35k
Contact name: helen shaw

Contact email: careers@sarahwest.co.uk
Job ref: VR579
Published: 3 days ago

​Field Service Engineer

South West UK

£35k

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Are you ready to take your engineering expertise on the road and make a difference? We’re looking for a Field Service Engineer who thrives on delivering exceptional service and enjoys a mix of technical challenges and customer engagement. This role offers a dynamic opportunity to work with cutting-edge interactive fitness and fun equipment, serving clients across the UK and internationally.

About the Role

As a Field Service Engineer, you’ll be at the forefront of installation, troubleshooting, and servicing, ensuring their innovative products operate at peak performance. Whether it’s hands-on installations, remote diagnostics, or customer training, you’ll play a pivotal role in maintaining and enhancing their reputation for excellence.

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Key Responsibilities:

  • Install and commission products, from legacy systems to state-of-the-art interactive equipment.

  • Diagnose and resolve technical issues both onsite and remotely.

  • Deliver customer training and carry out routine maintenance to maximize equipment lifespan.

  • Support in-house teams with product testing, quality assurance, and production.

  • Manage spare parts inventory and maintain accurate service records.

About You

We’re seeking someone who:

  • Has a background in electrical, electronic, or mechanical engineering.

  • Takes pride in delivering a fantastic customer experience.

  • Is physically fit and comfortable working in active environments like play centres.

  • Can work independently, with a proactive and adaptable mindset.

  • Is open to UK and international travel, including occasional out-of-hours or weekend work.

Essential Requirements:

  • Proficiency with hand and power tools.

  • A valid UK driving licence and passport, with no travel restrictions.

  • Strong communication skills and a team-oriented approach.

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This role offers a competitive salary, alongside annual profit-sharing and performance-related bonuses. You’ll enjoy 25 days of holiday (plus bank holidays), increasing with service, a company pension scheme, and access to a cycle-to-work program. The position comes fully equipped with a company van, tools, technology, and workwear, ensuring you’re ready for every task. Flexible working arrangements, including overtime or time-in-lieu options, add further appeal.

With a mix of field-based autonomy and regular visits to offices in Bodmin and Bristol, this role strikes a perfect balance between independence and collaboration. If you’re enthusiastic about solving problems, working with cutting-edge technology, and delivering excellent customer service, this is your chance to join a thriving company and make an impact. Apply now to be part of an exciting growth journey!

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